Refund policy

Return & Refund Policy 

Last Updated: 12.01.2025

Thank you for shopping with House Of Peps.

Because we sell specialized research materials, all sales must follow a strict return and refund process to ensure product integrity, safety, and compliance.

1. All Sales Are Final

Due to the sensitive nature of research materials, we do not accept returns, refunds, or exchanges on any products once an order has been placed.

This policy protects:

• Product purity

• Chain-of-custody standards

• Quality control protocols

• Compliance with labeling and storage requirements

Once products leave our facility, they cannot be returned or restocked.

2. Order Cancellation

You may request an order cancellation within 1 hour of purchase, provided the order has not already been packed or shipped.

To request a cancellation:

Email Suppport@HouseofPeps.com with:

• Your name

• Order number

• Reason for cancellation

If the order has already entered processing or shipping, cancellation cannot be guaranteed.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery so we can resolve the issue.

Please provide:

• Order number

• Photos of packaging and product

• Description of the issue

We will investigate and, if approved, issue either:

• A replacement of the same item, or

• Store credit

No refunds will be issued under any circumstances unless required by law.

4. Lost or Stolen Packages

Once an order is shipped and tracking information is provided, the package is the responsibility of the carrier.

We are not responsible for:

• Packages marked as delivered but not received

• Lost, stolen, or delayed shipments

If a package is lost in transit, we will assist in filing a claim with the carrier but cannot issue a refund.

5. Shipment Refusal / Incorrect Address

We are not responsible for orders that cannot be delivered due to:

• Incorrect address entry

• Carrier delivery issues

• Refused shipments

No refunds or replacements will be issued for packages returned to sender due to address errors or refusal.

6. Quality Assurance

All products undergo internal quality assurance procedures before shipment.

We do not accept returns based on:

• Buyer’s change of mind

• Misinterpretation of product descriptions

• Incorrect ordering of items

Products are sold strictly as research materials, and by purchasing, you acknowledge they are for laboratory use only.